Effective Date: September 1, 2023 / Updated: June 1, 2026

Cheryl L. Andrews & Associates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, how SMS/text messaging consent is handled, and your choices regarding your information.

This Privacy Policy applies to information collected through this website, contact forms, consultation request forms, scheduling links, email communications, phone communications, SMS/text communications, and related online services.

This Privacy Policy does not replace any clinical informed consent documents, supervision agreements, forensic service agreements, consultation agreements, HIPAA Notice of Privacy Practices, or other service-specific documents that may apply once services are formally established.

1. Information We Collect

We may collect personal information that you voluntarily provide through this website or related communication systems, including:

• Name

• Email address

• Phone number

• State or location information you choose to provide

• Service interests

• Preferred method of contact

• Information submitted through contact forms

• Information submitted through consultation requests

• Scheduling information

• General inquiry details

• Any information you choose to provide when contacting us

We may also collect limited technical information automatically through website tools, such as:

• IP address

• Browser type

• Device information

• Website usage data

• Pages visited

• Date and time of website access

Please do not submit sensitive medical, mental health, legal, educational, employment, or case-specific information through general website forms. If confidential documents are needed, a secure upload method or secure portal will be provided.

2. How We Use Personal Information

We use personal information to:

• Respond to inquiries

• Communicate about requested services

• Schedule consultations or follow-up contact

• Route inquiries to the appropriate service type

• Provide information about behavioral health services, clinical supervision, functional accommodation consultation, forensic vocational consultation, groups, or related professional services

• Maintain records of communications

• Improve website functionality and user experience

• Manage administrative and business operations

• Comply with legal, ethical, professional, and regulatory obligations

Submitting an inquiry through this website does not establish a counseling relationship, supervision relationship, consultation relationship, forensic engagement, expert witness engagement, or professional service relationship.

3. Who We Share Personal Information With

We do not sell your personal information.

We may share personal information with trusted service providers who help operate our website, scheduling systems, communication platforms, contact forms, secure portals, payment systems, or business operations. Information is shared only as needed for legitimate business, administrative, professional, legal, or regulatory purposes.

Service providers may include:

• Website hosting providers

• Scheduling platforms

• Contact form providers

• Secure portal or document upload systems

• Email or communication systems

• Payment processors, when applicable

• Administrative or professional support services

• Legal, regulatory, or compliance-related professionals, when necessary

We may also disclose information when required by law, regulation, court order, subpoena, professional obligation, licensing requirement, ethical duty, or safety concern.

SMS consent is not shared with third parties or affiliates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and SMS consent will not be shared with any third parties or affiliates.

4. SMS Communications

If you choose to provide your phone number and consent to receive SMS/text messages, Cheryl L. Andrews & Associates may use SMS/text messaging to communicate with you regarding:

• Conversations related to your inquiry

• Scheduling

• Consultation requests

• Appointment reminders

• Follow-up communication

• Service-related updates

• Administrative matters related to your request or established services

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS/text communications at any time by replying STOP to any message. For assistance, reply HELP or visit our website at https://cheryllandrews.com.

SMS consent is not shared with third parties or affiliates.

Mobile information, text messaging opt-in data, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Consent to receive SMS/text messages is not required as a condition of receiving services. If you prefer not to communicate by text, you may request another communication method.

For more information, please review our Privacy Policy at https://cheryllandrews.com/privacy-policy

5. Cookies and Website Analytics

By opting into SMS from a web form, scheduling form, contact form, consultation request, or other medium, you are agreeing to receive SMS messages from Cheryl L. Andrews & Associates.

SMS messages may include:

• Conversations related to your inquiry

• Appointment reminders

• Scheduling updates

• Consultation-related communication

• Follow-up communication

• Administrative service-related messages

Message frequency may vary. Message and data rates may apply.

To opt out at any time, text STOP.
For assistance, text HELP or visit https://cheryllandrews.com.

Visit https://cheryllandrews.com/privacy-policy for the Privacy Policy

SMS consent is not shared with third parties or affiliates.

6. Data Security

This website may use cookies, analytics tools, or similar technologies to understand website traffic, improve website functionality, and enhance user experience.

These tools may collect non-personal or aggregated information about website usage, such as pages visited, browser type, device type, and general traffic patterns.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Third-Party Links

We take reasonable administrative, technical, and physical measures to protect personal information submitted through this website and related systems.

However, no method of internet transmission, electronic communication, or digital storage can be guaranteed to be completely secure. Please avoid submitting sensitive information through unsecured channels.

If confidential records, documents, or case-related materials are needed, you will be directed to use a secure upload process or approved secure portal.

8. Your Choices

This website may contain links to third-party websites, scheduling platforms, secure portals, payment processors, or other external services.

Cheryl L. Andrews & Associates is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. You are encouraged to review the privacy policies of any third-party services you use.

9. Confidentiality and Professional Services Notice

Some services provided by Cheryl L. Andrews & Associates may involve protected health information, clinical information, vocational information, supervision records, forensic information, legal records, educational records, employment-related documentation, or other sensitive information.

If services are formally established, additional documents may apply, including but not limited to:

• Informed consent documents

• HIPAA-related notices

• Clinical service agreements

• Supervision agreements

• Consultation agreements

• Forensic or expert service agreements

• Secure document submission procedures

Website inquiries are for general communication and scheduling purposes only. Please do not use general website forms to submit confidential clinical, legal, medical, educational, employment, or case-specific information.

10. Data Retention

We retain personal information only as long as reasonably necessary for business, professional, legal, ethical, regulatory, or service-related purposes.

Records associated with clinical services, supervision, consultation, forensic vocational services, legal matters, or professional engagements may be retained according to applicable legal, ethical, contractual, and professional recordkeeping requirements.

11. Your Choices

You may contact Cheryl L. Andrews & Associates to:

• Ask questions about this Privacy Policy

• Request updates to your contact information

• Ask how your information is used

• Opt out of non-essential communications

• Request that SMS/text communication stop

• Request another preferred communication method

Some requests may be limited by legal, ethical, professional, contractual, or recordkeeping obligations.

12. Emergency Notice

This website, contact forms, consultation requests, and SMS/text communications are not intended for emergencies or urgent mental health situations.

If you are experiencing a medical emergency, mental health emergency, or immediate safety concern, call 911 or go to the nearest emergency room.

13. Accessibility of This Privacy Policy

A link to this Privacy Policy should be included in the footer of every page of this website.

A link to this Privacy Policy should also be prominently included near all website forms that collect personal information, including contact forms, consultation request forms, scheduling forms, and SMS/text consent language.

14. Changes to This Privacy Policy

Cheryl L. Andrews & Associates may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of this website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, please contact:

Cheryl L. Andrews & Associates

Email: dr.ca@cheryllandrews.com

Office: (877) 305-0570

Fax: (877) 418-3074

Charlotte, NC | Atlanta, GA

Serving North Carolina, Georgia, South Carolina, and Virginia